Independent suppliers are gaining more momentum in the energy market as they poach more customers away from the Big Six. Their collective market share now stands at 11.2%, which is higher than three of the major suppliers. Hardly surprising though as the Big Six have been through a torrent of bad press after the initial […]
Huge increase in Big Six customer complaints
Nearly all of the big six energy companies have suffered from a 50% rise in complaints this year. With the exception of EDF who managed to lower their number of complaints, the rest of the big suppliers received average complaints of 271.3 per 100,000 customers between January and March this year. Citizens Advice’s chief executive […]