Ofgem are investigating whether British Gas has complied with the requirements of conditions 7A, 14, 14A and 21B of its gas and electricity supply licences, which contain safeguards relating to supply to micro business consumers. There have been concerns over wrongful blocking of business customer transfers and billing issues after British Gas experienced a host […]
Huge increase in Big Six customer complaints
Nearly all of the big six energy companies have suffered from a 50% rise in complaints this year. With the exception of EDF who managed to lower their number of complaints, the rest of the big suppliers received average complaints of 271.3 per 100,000 customers between January and March this year. Citizens Advice’s chief executive […]