Business Electricity from First Utility
Important Update - First Utility are no longer active in the business energy market for commercial reasons.
UK owned electricity supplier First Utility offered a range of different business electricity tariffs to suit a wide range of businesses.
We hope to welcome them back soon. In the meantime, the information below should be treated as historical information for reference purposes only.
The First Utility Checklist
- Are their prices fully fixed? No, all contracts allow pass through of costs
- Do they include FIT and RO and CFD in the price? An approximation for FIT and RO are included however changes can be passed through; CFD not currently included
- What is their back billing policy? Limited to two years
- Do they require a letter of authority? Yes
- Does the contract lapse on change of tenancy? Yes
- Is your contract end date on the invoice? No
- Is your termination date on the invoice? No
- When will your renewal letter arrive? 90 days before end date
- When do you need to terminate? At least 30 days before end date
- Do they require termination letter by recorded delivery? Yes
- Will they rollover your contract? Yes
- How high are the out of contract rates? 16.80p/kWh Electricity
- Do they mandate Direct Debit payment terms? No
- What are their Direct Debit terms? Variable, Monthly
- Do they offer Cash / Cheque payment terms? Yes, in limited circumstances
- Do they support reduced rate VAT declaration? Yes
- Do they bill monthly or quarterly?
- Do they provide online billing? Yes
- Do they install smart meters as part of the supply contract? Yes
- Do they support existing smart meters with full functionality? Yes
- Do they provide New Connection & Upgrade Services? No
- Do they support IGT meters? No
- Do they support all electricity profiles including half hourly? Service suspended
- Do they support related and aggregated meters? Service suspended
- Do they offer green and renewable products? No
- What is their Fuel Mix? Coal 46.8%, Gas 27.1%, Renewables 11.9%, Nuclear 8.4%
Other things to know about First Utility
- The Warwick based business:
- Specialised in smart meter backed contracts for businesses;
- Offered online and desktop monitoring of energy usage;
- Took care of all supply and installation of the meter;
- Offered one year or three-year contract options;
- Only considered customers with a credit score (Delphi) of more than 50;
- Catered for businesses of any annual consumption;
- Provided account management & energy efficiency support to their customers
SecurityFirst Utility's latest contract terms for business energy customers: First Utility T&C's First Utility reserve the right to change the third party elements of the energy price where the third party pricing is subject to change. As a result the contracts sold by First Utility are not fully fixed. To find out more visit our Guide to Fixed Prices.
Back billing and First UtilityFirst Utility is signed up to the Energy UK Back Billing standards and limits back billing for all SMEs including micro businesses to two years. Many other suppliers have voluntarily limited their back billing rights to two years and in some cases a single year. But First Utility have gone a step further and extended this to all SMEs and not just micro business. Equally a number of suppliers are not signed up to the Energy UK Back Billing standards and therefore, under the Limitations Act, are able to back bill their customers for anything up to 6 years. First Utility therefore provides a strong offer in this area with smart metering reducing the risk, impact and likelihood of back billing. To find out more visit our Guide to Back billing.
First Utility and Letters of AuthorityIn order to act on your behalf in securing your business a great energy deal First Utility require us to have a signed Letter of Authority from yourselves. You can download your Letter Of Authority here.
Change of Tenancy and First UtilityMoving into or out of a premise is known as a Change of Tenancy in the business energy market. The existing supplier to the premise is obliged to continue to provide energy to the premise and under no circumstances will this be otherwise the case, however it is an obligation on the new tenant to agree a new contract either with that supplier or with a new supplier of your choice. Moving in to a premise supplied by First Utility If your business takes occupation of a site currently supplied by First Utility, you need to inform them as quickly as possible that you are the new tenant. This is critical for two reasons: 1) to prevent your business being held liable for charges incurred by the previous tenant 2) to ensure you can negotiate a competitive rate (and choose to switch if you desire) A Change of Tenancy customer has total freedom of movement and is free to accept a contract with a supplier of their choice. This is good news, however many unscrupulous sales businesses prey on new movers and force them into uncompetitive and unsuitable contracts. To find out more visit our Guide to Scams. It doesn't have to be this way. By taking control, informing the supplier of your situation and using Business Juice to secure you the right contract for your business you can take advantage of one of the few re-contracting opportunities outside your renewal window. For your convenience, you can download your First Utility Incoming CoT Letter here. First Utility will also require one of four ‘proofs’ of the change of tenancy having occurred, these are:
- Confirmation from the landlord or brewery
- Confirmation from the estate agent handling the move
- Confirmation from the solicitor handling the move
- Copy of the mortgage completion letter (if property bought)
- to prevent your business being held liable for charges incurred by the new tenant
- to ensure you can negotiate a competitive rate at your new premise
- The reason for your moving out
- To where your business is moving (if applicable)
- Who the new occupier of the existing premise will be (if known)
Where to find your contract end date on your First Utility billWe are currently awaiting clarification of First Utility's policy on presenting contract end dates on invoices. If in doubt feel free to fax us your bill on 0845 387 5701 or send it to email@example.com and we will help locate the information for you.
When to expect your First Utility renewal letterFirst Utility sends their renewal letter to customers around 90 days in advance of the contract end date. This will contain First Utility‘s proposal for your rates for the coming period. It may provide a variety of options or a single price. It will however not be the most competitive price available in the market as the renewal letter is designed for customers who don’t use an energy broker and as such are priced at a higher level than can be obtained in the market.
Terminating with First UtilityFirst Utility requires that its customers provide at least 30 days written notice of their intention not to renew the agreement at the end of the Contract Period. For your convenience, you can download your First Utility Termination Letter here. Your First Utility Termination notice should be sent to:
SME Renewals Team First Utility Point 3, Opus 40 Business Park Haywood Road, Warwick CV34 5AH
Rollover contracts and First UtilityFirst Utility operates a policy of auto-rollover contracts. If you do not terminate your existing contract by the termination date relevant to your contract, it will be automatically extended by 12 months at the rates stated in your renewal letter. To find out more visit our Guide to Rollover Contracts.
Terminating but remaining on supply with First UtilityIf you terminate but fail to leave First Utility’s supply at your contract end you will be placed on First Utility’s punitive Out of Contract rates.
First Utility and Out of Contract RatesAs at their release date of 30th December 2013, a First Utility Profile 3 customer with a smart meter would be required to pay up to 16.80p/kWh for each unit of electricity used whilst out of contract and a standing charge of 10.21p/day and an additional smart metering charge of 27.94p/day. To find out more visit our Guide to Out of Contract Rates
First Utility and Smart MetersFirst Utility offer smart meter backed contracts to their business energy customers and inherit pre-existing smart meter installations with full functionality. For more information on Suppliers’ policies on smart metering visit our Guide to Suppliers & Smart Meters.
First Utility & New Connections and Upgrade servicesFirst Utility do not offer new connections and upgrade services.
First Utility & IGT MetersFirst Utility do not currently support IGT (Independent Gas Transporter) meters.
First Utility & Supporting Meter TypesFirst Utility support all meter types including Half Hourly (HH), Maximum Demand (MD), Seasonal Time of Day (STOD) and standard profile meters as well as ‘related’ and ‘aggregated’ meters.
Green & Renewable products and First UtilityFirst Utility currently do not offer any green or renewable specific business tariffs.
First Utility and Fuel MixFor the reporting period 2013/14, First Utility Fuel Mix was:
- Coal: 46.8%
- Gas: 27.1%
- Nuclear: 8.4%
- Renewable: 11.9%
- Other sources: 5.8%
- And produced CO2 of 579g/kWh and High Level Radioactive Waste of 0.0007g/kWh
- Coal: 34.0%
- Gas: 25.6%
- Nuclear: 21.6%
- Renewable: 16.7%
- Other sources: 2.1%