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Yu Energy

Business Electricity & Gas from Yu Energy

yu energyNew entrant and Nottingham based supplier Yu Energy have been in existence since 2009, formerly known as Better Business Energy, working in conjunction with their energy supplier partners to re-bill their customer base.Better Business Energy rebranded as Yu Energy in 2013 with a focus on revolutionising customer experience in both the domestic and business energy market.

The Yu Energy Checklist


  • Are their prices fully fixed? Yes for gas contracts, No for electricity contracts
  • Do they include metering and transportation costs in the price? Yes
  • Do they include FIT and RO and CFD in the price? No
  • What is their back billing policy? Awaiting clarification from Yu Energy
  • Do they require a letter of authority? Yes
  • Does the contract lapse on change of tenancy? Yes


  • Is your contract end date on the invoice? Yes
  • Is your termination date on the invoice? Yes
  • When will your renewal letter arrive? 125 Days before end date
  • When do you need to terminate? Between 90 and 120 days before end date
  • Do they require termination letter by recorded delivery? Yes
  • Will they rollover your contract? Yes
  • How high are the out of contract rates? Awaiting clarification from Yu Energy



  • Do they install smart meters as part of the supply contract? No
  • Do they support existing smart meters with full functionality? Some
  • Do they provide New Connection & Upgrade Services? Yes
  • Do they support IGT meters? No
  • Do they support all electricity profiles including half hourly? Yes
  • Do they support related and aggregated meters? Yes


  • Do they offer green and renewable products? No
  • What is their Fuel Mix? Not yet eligible for disclosure

Other things to know about Yu Energy:

  • The Nottingham based business:
  • Does not supply pubs, clubs and takeaways
  • Specialises in 12 month contracts
  • Offers bespoke pricing for all clients
  • Strong customer service ethos


Yu Energy’s latest contract terms

Click on the following link to access Yu Energy’s latest contract terms for business energy customers: Yu T&C’s

Are Yu Energy’s contracts fully fixed?

Yu Energy operate a policy of fully fixing the commodity, metering and transportation elements of their fixed contracts; this however does not cover  FIT, RO and CFD costs.

CommodityInclusive, Fixed TransportationInclusive, Fixed MeteringInclusive, Fixed FITExcluded, Variable (Electricity only) ROExcluded, Variable (Electricity only) CFDExcluded, Variable (Electricity only)

Yu Energy also reserves the right to amend the terms of the contract in exceptional circumstances.These include:
  • Where customers fail to use the stated consumption under the terms of the contract.
To find out more visit our Guide to Fixed Prices.

Back billing and Yu Energy

We are awaiting clarification of Yu Energy’s policy on back billing. To find out more visit our Guide to Back billing.

Yu Energy and Letters of Authority

In order to act on your behalf in securing your business a great energy deal Yu Energy require us to have a signed Letter of Authority from yourselves. You can download your Letter Of Authority here.

Change of Tenancy and Yu Energy

Moving into or out of a premise is known as a Change of Tenancy in the business energy market. The existing supplier to the premise is obliged to continue to provide energy to the premise and under no circumstances will this be otherwise the case, however it is an obligation on the new tenant to agree a new contract either with that supplier or with a new supplier of your choice.Moving in to a premise supplied by Yu EnergyIf your business takes occupation of a site currently supplied by Yu Energy you need to inform them as quickly as possible that you are the new tenant.This is critical for two reasons:1) to prevent your business being held liable for charges incurred by the previous tenant2) to ensure you can negotiate a competitive rate (and choose to switch if you desire)A Change of Tenancy customer has total freedom of movement and is free to accept a contract with a supplier of their choice. This is good news, however many unscrupulous sales businesses prey on new movers and force them into uncompetitive and unsuitable contracts. To find out more visit our Guide to ScamsIt doesn’t have to be this way. By taking control, informing the supplier of your situation and using Business Juice to secure you the right contract for your business you can take advantage of one of the few re-contracting opportunities outside your renewal window.For your convenience, you can download your Yu Energy Incoming CoT Letter here.Yu Energy will also require one of four ‘proofs’ of the change of tenancy having occurred, these are:
  • Confirmation from the landlord or brewery
  • Confirmation from the estate agent handling the move
  • Confirmation from the solicitor handling the move
  • Copy of the mortgage completion letter (if property bought)
By providing this information together with the Yu Energy Incoming Change of Tenancy Letter you can secure your business the opportunity to strike a great energy deal for your needs.

Moving out of a premise supplied by Yu Energy

If your business is leaving a premise for which you currently have a Yu Energy contract, you need to inform them as quickly as possible that you are no longer the tenant.This is critical for two reasons:1) to prevent your business being held liable for charges incurred by the new tenant2) to ensure you can negotiate a competitive rate at your new premiseFor your convenience, you can download your Yu Energy Outgoing CoT Letter here.Yu Energy will also want to know:
  • The reason for your moving out
Yu Energy may also want to know:
  • To where your business is moving (if applicable)
  • Who the new occupier of the existing premise will be (if known)
You aren’t obliged to provide this information however always ensure you contact Business Juice as an ‘incoming’ tenant so you can save your business time and hassle and exploit the opportunity to strike a great energy deal for your new premise.


Where to find your contract end date on your Yu Energy bill

We are awaiting clarification of Yu Energy’s policy of locating contract end dates on bills.If in doubt feel free to fax us your bill on 0845 387 5701  or send it to and we will help locate the information for you.

When to expect your Yu Energy’s renewal letter

Yu Energy will issue your renewal letter 125 days ahead of contract end.

Terminating with Yu Energy’s

Yu Energy require that you terminate your contract between 90 and 120 days ahead of contract end date.

For your convenience, you can download your Yu Energy Termination Letter here.

Your Yu Energy notice should be sent to:

Yu Energy, Unit 2, Horizon Place, Nottingham Business Park, Mellors Way, Nottingham, NG8 6PY

Rollover Contracts and Yu EnergyYu Energy will invoke their policy on auto-rollover contracts where a customer fails to accept their renewal offer yet does not terminate their existing agreement.To find out more visit our Guide to Rollover Contracts.

Terminating but remaining on supply with Yu Energy

If you terminate but remain on supply with Yu Energy after your contract end date you will be placed on Yu Energy’s punitive Out-of-Contract rates.

Yu Energy and Out of Contract Rates

We are awaiting clarification of Yu Energy’s out of contract rates.To find out more visit our Guide to Out of Contract Rates


What payment terms does Yu Energy offer?

Yu Energy require customers to agree to direct debit terms. All Yu Energy customer direct debits are on a monthly, variable basis therefore the amount you pay will be related to your consumption.To find out more visit our Guide to Supplier Payment Terms.

How to claim the reduced VAT rate for your Yu Energy bill

We are awaiting provision of Yu Energy’s VAT declaration certificate.To find out if your business is eligible for paying the reduced rate of VAT on your business energy bill visit our Guide to VAT Declaration.

When to expect your bill from Yu Energy

Yu Energy operate a policy of billing their customers on a quarterly basis. Unlike many suppliers Yu Energy also undertake a full reconciliation on a quarterly basis.

Yu Energy and Online Billing

Yu Energy do not currently offer their customers online billing services.

Where to find your metering information on your Yu Energy bill

We are awaiting clarification of Yu Energy’s policy on locating metering details on their billsFor more information of where to find metering information on supplier bills visit our Guide to MPAN and MPRN Identification.


Yu Energy & Smart Meters

Yu Energy currently do not install smart meters as part of their supply contract. Yu Energy will however inherit some types of existing smart meter with full functionality. In order to clarify that your smart meter can be supported by Yu Energy call us on 0800 015 5770.For more information on Suppliers’ policies on smart metering visit our Guide to Suppliers & Smart Meters.

Yu Energy & New Connections and Upgrade services

Yu Energy offer customers new connections and upgrade services.

Yu Energy & IGT Meters

Yu Energy’s can support IGT (Independent Gas Transporter) meters. However Yu Energy will require to bespoke price your contract.

Yu Energy & Supporting Meter Types

Yu Energy’s policy support all meter types including Half Hourly (HH), Maximum Demand (MD), Seasonal Time of Day (STOD) and standard profile meters as well as ‘related’ and ‘aggregated’ meters.


Green & Renewable products and Yu Energy

Yu Energy’s do not currently offer green or renewable business tariffs.

Yu Energy and Fuel Mix

For the reporting period 2013/14, Yu Energy are not required to provide a Fuel Mix disclosure however over the same period the national average was:
  • Coal: 34.0%
  • Gas: 25.6%
  • Nuclear: 21.6%
  • Renewable: 16.7%
  • Other sources: 2.1%
Producing CO2 of 428g/kWh and High Level Radioactive Waste of 0.0017g/kWhTo find out more visit our Guide to Fuel Mix.

Getting in touch

Does Yu Energy sound like the business energy supplier you’re looking for?

If so call now on 0800 051 5770

Not sure if Yu Energy is right for you?

If you’re looking at switching your energy supplier, we’re here to help you determine whether Yu Energy is right for you.We take the research, negotiation and paperwork off your hands and help you switch to a better deal with your choice of new energy supplier.

How we help you switch your business energy supplier.

Our team of energy experts can help you determine whether Yu Energy is going to be the right supplier for you.The service we provide is independent and impartial, making sure that you get exactly the right deal for your business.