Energy UK poaches Director of Energy from Citizen’s Advice

Audrey Gallacher, the current Director of Energy for the Citizen’s Advice Bureau (CAB) is set to join Energy UK as Director of Energy Supply in early 2016. The spotlight has focussed heavily on the energy industry this year with concerns over blackouts and diminishing energy supplies to CMA-led investigations over supplier pricing and monopolisation of […]

Small energy suppliers gain more complaints

Small energy suppliers have fallen victim to a growing number of customer complaints according to Citizens Advice. It seems the businesses have grown so quickly that they are unable to service their customers properly. The quarterly complaints league has for the first time included the top 18 biggest energy firms rather than just the big […]

Worst customer service award goes to utilities companies

According to the Institute of Customer Service, the latest UK customer satisfaction index (UKCSI) showed utilities as the lowest ranking sector for customer service. While it looked unfavourable in comparison to the other 12 sectors, it has still come on leaps and bounds since last year having made the biggest sector improvement. Nearly half of […]