Audrey Gallacher, the current Director of Energy for the Citizen’s Advice Bureau (CAB) is set to join Energy UK as Director of Energy Supply in early 2016.
The spotlight has focussed heavily on the energy industry this year with concerns over blackouts and diminishing energy supplies to CMA-led investigations over supplier pricing and monopolisation of the market.
Gallacher is to be brought on board in a bid to improve the industry’s customer service and delivery and restore consumer trust in the energy market. Energy UK chief executive Lawrence Slade explained:
“She brings with her a wealth of experience in campaigning for consumers and her appointment is testament to the determination of the energy sector to work on improving the service and products they provide their millions of customers. It is very important for any representative organisation to understand the issues and challenge the way things have been done.”
Gallacher’s experience working for customers should ensure that the industry is looked at from the consumer’s point of view and give the energy market some insight into the challenges they are facing. The focus will be on treating customers fairly.
“The industry has a unique opportunity to reset consumer trust when the CMA reports back next year. The big challenge is to take advantage of the opportunity to reassure customers where the findings show the market is operating properly, and to swiftly respond to the remedies that the CMA identifies. It won’t be easy, but hopefully we can move forward from what, frankly, has been a pretty bad place.”
We are hopeful she will improve the energy landscape and help crack down further on brokers or suppliers that are not acting in the customer’s best interests. As a business energy broker, we aim to give customers the best possible deal for their business while operating honestly and openly to ensure our customers have complete faith in their business energy contracts.