SSE has stepped up to mark with regard to customer complaints as they vow to resolve customer complaints in just four weeks – half the time allowed legally. If complaints haven’t been solved in four weeks, SSE has pledged to inform customers of their right to seek an independent review through the ombudsman. SSE had […]
More energy customers switching supplier
Energy UK has recorded the highest number of switches this year for a July since it started records. Looks like consumers are finally taking notice of the energy market amongst high-profile publicity in the press and a government campaign. The energy market has been under close scrutiny with the general elections and recent CMA investigation […]
Public ownership for the Big Six and National Grid says Corbyn
Labour leadership candidate Jeremy Corbyn has announced he wants to renationalise the big six energy companies and National Grid if he were leading a Labour government. He said: “I would want the public ownership of the gas and the National Grid. I would personally wish that the big six were under public control, or public […]
Worst customer service award goes to utilities companies
According to the Institute of Customer Service, the latest UK customer satisfaction index (UKCSI) showed utilities as the lowest ranking sector for customer service. While it looked unfavourable in comparison to the other 12 sectors, it has still come on leaps and bounds since last year having made the biggest sector improvement. Nearly half of […]
Climate change education required to stop global warming
Energy secretary Amber Rudd has called for a new approach to tackling global warming after she stated that the climate change debate was ‘dictated by left-wing anti-capitalists.’ Rudd says she can understand why people see tackling global warming as “cover for anti-growth, anti-capitalist, proto-socialism.” “It cannot be left to one part of the political spectrum […]
Energy secretary backs nuclear for the short term
Energy secretary Amber Rudd announced support for nuclear power in order to back up unreliable renewable sources and provide the UK with a steady supply of electricity. She stated: “The requirement for nuclear is absolute if we want to have renewables as part of the mix because, until we get storage right, renewables are unreliable. […]
Smart meter benefits not clear enough for microbusinesses
Smart Energy GB are in the firing line after the Federation of Small Businesses (FSB) essentially called their approach to smart meters for microbusinesses a sham. The FSB stated their engagement proposals were “a recipe for failure.” Smart Energy GB are planning to tack on an extension regarding microbusinesses onto its current domestic campaign. A […]
Independent energy suppliers becoming more popular with households
It seems the bad press over the Big Six and their overpriced energy has had an effect on domestic customers. Independent energy suppliers now hold 10% of the market share as households start jumping ship. Independents collectively hold a share of more than 10% in nine of the 14 regions, and record the third highest […]
First energy producing home opens
Grand Designs eat your heart out this week as the first low cost ‘energy positive’ house is built in Britain. This three-bedroom house generates more energy than its inhabitants will use and only cost £125,000 to build as it is powered quite simply, by the sun. Using batteries to store the electricity, which it generates […]
Npower tackles fuel poverty
After growing pressure from groups such as Fuel Poverty Action to tackle fuel poverty, Npower has launched the UK’s first fuel banks. Families in poverty who are forced to switch off their gas and electricity supply because they are unable afford rising energy bills will be offered free charity fuel vouchers under the new scheme. The […]