Npower gives free energy to complaining customers

Ofgem have implemented new rulings stating that any Ombudsman complaints regarding Npower that have not been responded to for over 28 days will receive free energy. Npower customers left with outstanding Ombudsman decisions after 28 days will receive free energy until a resolution is made. Those affected by this up to 21st July will also […]

P272 delayed due to unorganised smart meter rollout

Half-hourly metering for business customers, under the P272 legislation, has been delayed by a year to April 2017 after Npower requested a modification to how sites are migrated to half-hourly settlement. Npower has expressed concern over the lack of co-ordination with regard to the rollout of domestic smart meters, Nexus gas system and half-hourly metering for […]