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Npower gives free energy to complaining customers

Ofgem have implemented new rulings stating that any Ombudsman complaints regarding Npower that have not been responded to for over 28 days will receive free energy.

Npower customers left with outstanding Ombudsman decisions after 28 days will receive free energy until a resolution is made.

Those affected by this up to 21st July will also have any outstanding debt on their account written off.

Customers affected can expect to receive a letter from Npower to confirm the actions they are taking.

Ofgem will continue to monitor and investigate the issue. Anthony Pygram, senior partner at Ofgem said:

“We’re pleased that we have been able to secure free energy for npower customers waiting longer than 28 days for a resolution to their Ombudsman complaint. And we welcome the company’s commitment to working with us to put things right.

We expect Npower to implement Ombudsman decisions on time. Our intervention has only been necessary because of Npower’s failure to do this. This has led to further frustration for affected customers who have already been waiting some time to have their issue resolved. We are continuing our investigation into Npower’s customer service issues and expect significant improvements from the company to address these.”

So a happy resolution for Npower customers. Are you looking to switch but not sure which supplier is the most reliable. Call Business Juice for advice on 0800 051 5770.