SSE promise to fix complaints in half the time

SSE has stepped up to mark with regard to customer complaints as they vow to resolve customer complaints in just four weeks – half the time allowed legally. If complaints haven’t been solved in four weeks, SSE has pledged to inform customers of their right to seek an independent review through the ombudsman. SSE had […]

Npower gives free energy to complaining customers

Ofgem have implemented new rulings stating that any Ombudsman complaints regarding Npower that have not been responded to for over 28 days will receive free energy. Npower customers left with outstanding Ombudsman decisions after 28 days will receive free energy until a resolution is made. Those affected by this up to 21st July will also […]