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Ovo Energy Tops MSE Poll for Service

ovo energyOvo Energy, the new entrant independent supplier, has been voted as having the best customer service of 27 companies included in a poll by MoneySavingsExpert.

Fully 81% of customers rated the South West based energy suppliers’ service as “good”.

However nPower and Scottish Power were once again voted as providing the worst customer service in the poll conducted by MoneySupermarket through their MoneySavingsExpert portal.

64% of respondents rated nPower’s service as “poor” whilst just 6% rated their services as “good”.

Scottish Power suffered too with 57% rating them as poor and a higher but still paltry 18% saying their performance was good.

These latest findings follow the stringent improvement warnings placed on both suppliers by the regulator Ofgem as well as their status as the most complained about energy companies.

Reacting to the results a spokesperson for nPower said:

“We’re really sorry if some of our customers feel we have let them down. We did see issues with our billing system, which affected how we looked after our customers. We’re now resolving these issues and so our customers will now begin to see real improvements in the service we offer them. Already, we have reduced the number of complaints we receive by nearly a third since earlier this year.”

Whilst Scottish Power commented that:

“We have transferred all of our accounts onto a new £200 million customer service system. This has been challenging and resulted in service related problems for some customers as accounts were brought up to date and bills issued. We sincerely apologise to any customers who have experienced difficulties during this period. We have set challenging improvement targets for the coming months and we have also brought in an additional 450 customer service advisors.”

It wasn’t all bad news for the Big 6 however with EDF Energy polling 52% of customers rating its service as “good”.